Quality is important when we select a manufacturer for our mattresses. Still, we realize that sometimes things can go wrong. Most mattresses come with a limited warranty. You can read the full details of your warranty on the warranty card that came with your mattress.
Please note that all warranty claims are subject to approval by the manufacturer and not BOISE MATTRESS. We do our best to assist in the warranty process but the ultimate decision regarding warranties comes directly from the manufacturer.
Mattress sagging and upholstery pocketing areas are formed into the mattress by the body’s different contours. No mattress will remain perfectly flat on the surface forever.
The Industry Standard terminology for these indention is “Body Impression”. These impressions are inherent into the mattress due to more foam layering, added insulator pads, memory foam, and Dacron materials in construction.
Queen and King sized mattresses may have impressions that are more noticeable, and the Euro and Pillow Top models carry the deepest impressions.
Industry Standard for a body impression that is considered a manufacturing defect is greater than 1½ inches, less than that is
considered normal product variation.
In the event that the impressions become greater than 1½ inches during the warranty period, the mattress will be repaired or replaced at the sole discretion of the manufacturer.